Warranty
Warranty Coverage
| Product Category | Warranty Period | Coverage Details |
|---|---|---|
| STEM Learning Toys | 12 Months | Manufacturing defects in materials and workmanship |
| Electronic Modules & Accessories | 12 Months | Circuit board/LED/audio issues, connectivity defects |
| Non‑electronic Accessories | 6 Months | Material and workmanship defects |
Note: Specific SKUs may include extended warranties stated on product pages or packaging.
What’s Covered
- Manufacturing defects in materials or workmanship
- Electronic module malfunction (e.g., PCB, LED, speaker, buttons)
- Power or connectivity faults under normal use
- Housing or lens defects not caused by misuse
- Missing parts or DOA (dead on arrival) reported within 7 days of delivery
What’s Not Covered
- Damage due to improper installation or unauthorized repairs/modifications
- Physical damage from drops, impacts, liquids (unless product is rated accordingly)
- Normal wear and tear, cosmetic scratches, consumables (batteries unless specified)
- Products with altered/removed serial numbers or no proof of purchase
- Issues caused by non‑original accessories or misuse beyond intended age grade
Warranty Claim Process
- Contact Us: Email services@bangqitimes.com with order number, product model, and serial number (if available).
- Provide Evidence: Describe the issue and attach clear photos/videos and purchase proof.
- Evaluation: Our team reviews within 2–3 business days and may issue an RMA (Return Merchandise Authorization) if needed.
- Return/Replacement: Follow RMA instructions to return the item (if required). Approved claims receive repair, replacement, or refund per policy.
- Confirmation: We will confirm the outcome and provide tracking for replacement shipments.
Response Time
- Initial response: within 24 hours (business days)
- Claim evaluation: 2–3 business days
- Replacement shipping: 3–5 business days after approval